Relay Commerce: Senior Product Manager (Retention)

 

Relay Commerce is an e-commerce enablement platform offering scaling solutions across personalized messaging, social commerce, and customer retention, helping merchants navigate the rapidly evolving digital landscape with a comprehensive suite of tools. The Relay suite of solutions currently drives more than $1 billion in aggregate incremental gross merchandise volume for more than 35,000 merchants.

 

The Relay ecosystem currently consists of eight software products that accelerate merchant revenue growth through email marketing automation, on-page conversion optimization, user generated content management, retention analytics, and subscription management. Relay’s suite of products are established as key revenue generation tools for innovative e-commerce merchants worldwide.

 

We’re a globally distributed team of forward-thinkers who thrive on collaboration, creativity, and impact. If you’re passionate about shaping the future of digital marketing and love the challenge of connecting businesses with the right solutions, we’d love to hear from you!

 

 

Smartrr, a Relay company, is a leader in subscription solutions for e-commerce brands. The platform empowers hundreds of Shopify merchants to launch, manage, and scale their subscription and loyalty programs with ease. Smartrr has powered more than $300 million in transaction volume—helping brands build stronger, more profitable customer relationships.

 

Peel Insights, a Relay company, is a retention data analytics platform for seven-figure and larger D2C and e-commerce brands. It helps data-driven and customer-obsessed D2C brands by providing insights that improve retention, boost LTV, and increase repeat revenue. Peel powers customer and retention data analytics for hundreds of Shopify and Shopify Plus brands. D2C brands not on Shopify can also use Peel seamlessly.

 

Relo, a Relay company, is a repeat revenue platform designed specifically for FMCG (Fast-Moving Consumer Goods) brands using Shopify & Klaviyo. Relo uses data science to predict when a brand’s customers are ready to reorder, try a new product, or start a paid subscription and sync that data straight to their email platform (Klaviyo).

 

 

We are seeking a seasoned and visionary Senior Product Manager to spearhead the next wave of innovation for our e-commerce software solutions. This is a pivotal role for an individual with a robust go-to-market (GTM) background and a proven track record of taking products from concept (0 to 1) to widespread adoption. The ideal candidate will possess a strong technical acumen, enabling them to collaborate effectively with engineering on complex challenges, including the integration and application of machine learning models and data-driven features. As a key member of our team, you will be empowered to think from first principles, make bold product bets, and fundamentally shape the trajectory of our product offerings.

Primary Responsibilities

• Develop and execute a comprehensive product strategy that aligns with the company’s vision and drives significant market impact.
• Lead the end-to-end product lifecycle, from ideation and customer discovery to launch and post-launch optimization, with a strong focus on go-to-market strategy and execution.
• Define and prioritize a product roadmap that balances innovation, customer needs, and business objectives, with an emphasis on creating unique value propositions.
• Collaborate closely with engineering, design, and data science teams to translate product requirements into tangible and scalable solutions.
• Cultivate a deep understanding of the e-commerce landscape, our customers’ evolving needs, and competitive dynamics to identify and capitalize on new opportunities.
• Champion a data-informed culture, leveraging analytics and user feedback to make informed product decisions and measure success.
• Engage with key stakeholders, including marketing, sales, and customer success, to ensure seamless product launches and effective market positioning.
• Drive the development of data products and the integration of machine learning models to enhance product functionality and deliver personalized user experiences.

Qualifications

• 7+ years of proven experience as a Product Manager in a SaaS environment, with a demonstrated history of taking products from initial concept to mass adoption.
• A strong background in developing and executing successful go-to-market strategies.
• A solid technical foundation with the ability to comprehend complex software architecture and engage in in-depth technical discussions.
• Experience with machine learning concepts, data products, or a background in data science is highly desirable.
• An innovative mindset with a demonstrated ability to apply first-principles thinking to uncover unique product value and solve complex problems.
• A clear passion for taking calculated risks and a desire to make a significant impact on product direction.
• Excellent communication and interpersonal skills, with the ability to inspire and lead cross-functional teams.

Bonus Points

• Direct experience within the Shopify ecosystem.
• A deep understanding of the Direct-to-Consumer (DTC) and Consumer Packaged Goods (CPG) subscription-based e-commerce landscape.
• A portfolio that showcases successful product launches and their market impact.

Hiring Process

• Initial Screen with the Head of People – 45 Minutes
• First Round Interview with the Hiring Manager – 45 Minutes
• Skills Assessment – 3 Business Days to complete
• Technical Interview with the Engineering Manager and the Head of Engineering – 1 Hour
• Final Interview with the Chief Revenue Officer – 45 Minutes
• References
• Offer

Benefits & Perks

• Flexible Time Off
• Public Holidays Off
• Work From Home Stipend
• Co-working Space Allowance
• Therapy/Mental Health Reimbursement
• Paid Parental Leave
• Annual Company Offsite
• Company Swag

$110,000 – $140,000 USD per year

 

The base salary for this role is $110,000 – $140,000 USD. Final compensation will be commensurate with experience, qualifications, and location. This role also includes equity as part of the total compensation package.

 

Relay Commerce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.